Privacy Policy
Last updated: July 2026
Aigent Alert ("we," "us," "our") provides an AI-based phone answering and lead-notification service to business clients ("Clients"). This Privacy Policy explains how we collect, use, and protect information in connection with that service.
Who this policy covers
This policy applies to two groups of people:
- Client staff — employees or representatives of a business using Aigent Alert, who receive SMS and/or email lead notifications.
- Callers — individuals who call a phone number serviced by Aigent Alert on behalf of a Client business.
Information we collect
When a caller contacts a business using Aigent Alert, our AI phone agent may collect: the caller's name, phone number, address, and reason for calling, along with a recording or transcript of the call. This information is passed to the relevant Client business so they can follow up with the caller directly.
How we use information
- To notify Client staff, via SMS and/or email, that a new lead or call has come in.
- To maintain a record of calls and leads for the Client's own business purposes.
- To operate, maintain, and improve the Aigent Alert service.
Phone number sharing
We do not sell, rent, or share mobile phone numbers with third parties for marketing purposes. Phone numbers collected from callers are shared only with the specific Client business that received the call, so that business can respond to its own customer. Client staff phone numbers used for SMS notifications are used solely to deliver operational alerts related to that Client's use of the service and are never sold or shared with outside parties.
SMS messaging
Client staff who receive SMS lead alerts from Aigent Alert should be aware:
- Message frequency varies and depends on inbound call volume for that business.
- Message and data rates may apply, depending on your mobile carrier and plan.
- Reply STOP at any time to opt out of further SMS alerts.
- Reply HELP for assistance, or contact us at hello@aigentalert.com.
Data retention
Call and lead data is retained for as long as reasonably necessary to provide the service to our Clients, or as required by law. Clients may request deletion of their data by contacting us.
Data security
We use industry-standard safeguards, including encrypted data storage and access controls, to protect information collected through the service.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.
Contact us
Questions about this policy can be sent to hello@aigentalert.com.