Aigent Alert answers your business phone around the clock, gets the caller's name, number, address and problem, and texts the whole ticket to your team. Real emergencies get transferred to a person on the spot.
Second ring, every ring — 3am Sunday included. No busy signal, no voicemail beep, no hold music.
Name, callback number, service address, and what's actually wrong — asked the way a good dispatcher asks.
The full job ticket lands on your team's phones before the caller has put their phone down.
Burst main, no heat, sparking panel — the call is patched straight through to whoever is on call.
A simulated example — press play to see what your crew would see, in real time.
A message is fine for a quote request. It isn't fine for a flooded basement at 2am. When a call meets the emergency rules you set, Aigent Alert stops taking notes and rings your on-call tech, then hands the caller straight over.
Never. Callers only ever have a phone conversation. Every text and every notification goes to your own staff — customers are not messaged or emailed by Aigent Alert.
You set the rules for your trade. When a call matches them — flooding, no heat in a freeze, gas smell, lockout with a child inside — it stops taking a message and transfers the caller to your on-call number.
Yes. You forward your line to Aigent Alert — always, or only when it's busy or after hours. Nothing on your printed trucks or listings has to change.
Any number you add: the owner, the dispatcher, two techs, a group. Different numbers can receive different job types.
Tell us about the business and who should get the alerts. We set up a number, load your emergency rules, and run it on your real overflow calls for two weeks.